TERMS & CONDITIONS

• A contract between you and us will come into existence when the deposit or full payment is received, and a Booking Confirmation is issued showing the confirmed holiday dates.
• The deposit/full payment must be paid within 3 days of the booking being placed.
• The contract binds you (the lead booker) and all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these Terms & Conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.
• We require the names, ages, and contact details of all guests.
• A 25% deposit of the booking rental cost is payable at the time of booking.
• Bookings made less than 60 days before your Check-In Date must be paid in full, plus the 2500 SEK refundable damage deposit.
• The balance must be paid no later than 60 days before your Check-In Date. If the balance is not received by the due date, then your holiday will be treated as a cancellation.
• CANCELLATION POLICY
• Once a booking has been confirmed by House Viola, any request for cancellation must be confirmed in writing.

• 100% refund if booking is cancelled at least 30 days before check-in. 

  50% refund if booking is cancelled 14 – 30 days before check-in.

  0% refund if booking is cancelled less than 14 days before check-in.

  Please email your cancellation notice to bookings@houseviola.com

  REFUND POLICY

• 100% refund if booking is cancelled at least 30 days before check-in. 

  50% refund if booking is cancelled 14 – 30 days before check-in.

  0% refund if booking is cancelled less than 14 days before check-in.

• We strongly recommend that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
• If we need to cancel your booking due to circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us.
• MAXIMUM OCCUPANCY

• The maximum number of persons occupying  who the Property under the Terms of the booking is 7 persons for Holmåkra and 7 persons for Rosendala. The booking is valid for the number of persons you have stated in the Booking Request. Only those listed on the booking form can occupy the property. If you wish to invite additional visitors to visit you during your stay, please ask us first.

• Bokningen får inte överlåtas till annan.
• Please be advised that no extra overnight visitors are allowed to stay at the property.
• Bookings cannot be accepted from persons under 23 years of age. 
• The owner reserves the right to refuse a booking without giving any reason.
• ACCESS
• We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.
• Tenancies normally commence at X on the arrival date and guests are required to leave the rental by X on the day of departure. Failure to do so may result in you being charged a further day’s rental.

• You agree not to arrive at the Property before the Check-In Date and to depart from the Property no later than the Check-Out Date. You will be charged if you do not leave by the agreed time on the agreed Check-Out Date.

   

• You must not use the property except for the purpose of a holiday.
• Smoking is not allowed in the property.
• Pets (if not allowed), vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.
• Pets (If you accept pets then you should include your ‘pet rules’ here)
  -We only allow 2 dogs maximum, no other kinds of pets.
  -Dogs must be booked in and the cost is £X per dog.
  -Please don’t let dogs on the furniture, especially sofas and beds.
  -Guests are responsible for cleaning up after their pets.
  -Please clean muddy dogs using the outside tap and the dog towels provided.
  -Dogs must not be left alone in the property.
  -Stair gates are provided which help control where dogs can wander.
  -If the property requires additional cleaning due to excessive dog hair or if dogs have been in the bedrooms, or on a sofa, we will charge a £50 fee to cover the extra cleaning costs.
  -You are responsible for your dog and you will be charged for any damage caused by your dog.
• Damage deposit (if taken) – In making a booking you accept responsibility for any theft, breakage or damage caused by you, your pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security deposit of £X is required and will be returned within 7 days of the end of your holiday, less the cost of damage/breakages.
• Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 7 days of notification.
• If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.
• Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bedlinen outside.
• Please remove shoes before entering the house.
• Please lock the doors and close the windows when you leave the property unoccupied.
• Please make sure you switch off lights, heating, air conditioning or any electrical appliances when you go out – we’re an eco-friendly holiday home.
• Please don’t take any bath towels with you to the beach, use the beach towels.
• The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
• Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
• The client may in no circumstance re-let or sublet the property.
• The owners shall not be liable to you or your holiday party for loss or damage to property, however arising.
• All inventory must remain in the property and not be taken to another property.
• You are responsible for the supervision of all members of your party under the age of 18 at all times.
• Swimming pool/hot tub
  -No children under 18 without adult supervision.
  -The swimming pool/hot tub is only open from Xam to Xpm daily. Please respect these timings out of respect for our neighbours.
  -Please avoid using glass in the pool/hot tub, use the plastic cups provided.
  -Guests must shower before entering the water and remove suncream and makeup.
  -No diving or jumping in the pool as it has a maximum depth of Xm.
  -Please replace the pool/hot tub cover after use to retain heat.
• Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties. Parking is limited to 2 vehicles.
• Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am.
• We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.
• Please use the designated barbecue utensils and clean the barbecue after use.
• Fireworks, Chinese lanterns, firepits, candles and portable bbqs are prohibited.
• Check-out – (remind guests of the check-out time and their responsibilities e.g. empty bins, strip beds, clean dirty dishes).
• If you want to use the services of a third-party supplier (e.g. a chef, beauty treatments) this must be agreed beforehand. If you bring a third-party supplier without consent, we reserve the right to ask them to leave. We do not accept liability for the activities of these third-party suppliers.
• Wi-Fi – the guest agrees to reasonable and lawful usage.
• Domestic electric vehicle chargers (commonly known as a ‘granny charger’ or a ‘trickle charger’) are not suitable for use at the property and are strictly forbidden. You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers.
• Dedicated electric vehicle charging point (if you provide one).
  -The charging point is for the use of the booking party only.
  -We do not guarantee availability and unavailability shall not constitute a breach of our booking contract.
  -Use is at the owner’s own risk and we do not accept any liability for loss or damage sustained by you or your EV as a result of using the charger unless the damage was caused directly by our negligence.
  -You shall be responsible to us for any damage to the charging point or loss suffered by us caused by your use of the charging point.
• Any problem or complaint must be immediately reported directly to us/our representatives to allow us the opportunity to resolve it.
• Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if they do not abide by the rules.
• This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home.

Also, have a read-through holiday cottage letting agency booking terms and conditions for any points you have missed.

Other helpful information such as emergency contact details, bin collection days etc. should be included in your guest information.

OUR CONTRACT WITH YOU

Please ensure that you read these Terms carefully. Check that the details on the Booking Form (including the Check-In Date, Number of Guests, Purpose of Stay etc) are complete and accurate before you submit your Booking Request.

When submitting a Booking Request for a Quote you certify that you, the person or the company you book for (”Customer” or ”You”) have read, understood and accepted these Terms & Conditions as well as our House Rules. You also certify that you are authorized to enter into a Holiday Letting Agreement and to comply with all responsibilities related to these Terms & Conditions. Bookings cannot be accepted from persons below the age of 23 years old.

These Terms will become binding between us once you accept the Quote and we issue you with the Booking Confirmation.

Your Booking is confirmed only once we have issued a Booking Confirmation.

If you have not received a Booking Confirmation within 24 hours of accepting our Quote, please contact us on bookings@houseviola.com. Please note that your booking is not confirmed until you have received the Booking Confirmation from us.

All illustrations, photographs and other imagery displayed are for illustrative purposes only and décor and layout are subject to change and no warranty or other representation is made as to the quality of the Property by us via the Website.

As lead for the Group, you are liable for the acts and/or omissions of all individuals or animals attending the Property whether permitted by us or not.

The Property is provided for holiday letting purposes only for the specified period, as detailed in your Booking Confirmation. For the avoidance of doubt, these Terms do not create a landlord and tenant relationship between you and us and you will not be entitled to:

– a tenancy;

– the right to sub-let the Property in part or in whole; 

– an assured shorthold or tenancy (AST); or

– any statutory protection either under the Housing Act 1988 or by way of a statutory security of tenure.